- We at ecojewelry.online strive to offer our customers the best products and services. Due to the high shipping costs we incur to ensure the products reach you safely, we regret that we cannot accept returns or exchanges of items.
Cases eligible for refund:
- Damaged or faulty products: If you receive a damaged or faulty product, please contact us within 48 hours of receipt. In these cases, we will cover the shipping costs and send a new product or refund the full amount.
- Checking the products: We ask our customers to check the products immediately upon receipt to ensure their quality.
Exception:
- Products that have been used or altered after receipt are not eligible for a refund or exchange.
- No returns are accepted for products that do not have any defects or where the fault is not ours.
If you have any questions or need support, please contact us via email support@ecojewelr.se or phone number: 0046727883057.
